Privacy Policy
Overview
Last Updated: June 2, 2026
Eazion Official is operated by HONG KONG YUNTONG ZHICHUANG TRADING LIMITED, with its registered address at U2, 8/F, On Tin Centre, 1 Sheung Hei St, SPK, HK (Tel: +1 844 416 0942) (collectively referred to as “we”, “our”, or “us”).
This Privacy Policy describes how we and our affiliates process your personal data in connection with providing our e-commerce products and related services. Please take a moment to familiarize yourself with our privacy practices.
This Policy explains how we collect, store, use, and/or share personal data when you interact with us, such as when you:
● Visit or browse our online storefront.
● Place orders or purchase products on our website.
● Voluntarily download and use our optional iOS or Android mobile applications.
● Choose to activate and use optional services and devices, including functions related to optional Smart Connect (IoT) features.
● Communicate with our support staff via email, online inquiry forms, or other official communication channels provided by us.
This Privacy Policy excludes information collected through third-party websites, applications, or content, including external advertisements, as well as any independent third-party data processing practices. If you have any questions, please contact us at eu.service@eazion.com.
I. How We Collect Personal Data
1. Information You Provide Voluntarily
Account Information
To create a customer account on our platform, we require your name, email address, and phone number. You may optionally choose to provide additional profile customization details, such as an avatar, nickname, or region preference.
Order Information
When users place orders on our storefront, we collect information essential to transaction fulfillment, including:
● Recipient’s name
● Shipping address
● Recipient’s phone number
● Email address
● Ordered items and quantities
● Billing address
Payment Information
To process transactions securely, payment metadata is processed depending on your selected checkout method:
● Payment method type
● Card brand and truncated details (if paying via credit/debit card)
● Klarna account tokenized details (if utilizing Klarna financing options)
● PayPal account authorization tokens (if utilizing PayPal)
Customer Support
When users contact our support channels, we may request:
● Name and contact details
● Order number or Service ID
● Shipping address and carrier tracking IDs (if investigating a delivery)
● Products involved and transaction amounts
● The raw content of the communication, including any images or video clips voluntarily uploaded by the user to diagnose a hardware inquiry.
2. Automatically Generated and Collected Information
Certain technical information may be automatically generated or logged when interacting with our online storefront or when you explicitly choose to connect an optional smart bicycle accessory.
Storefront Device & Web Logs
We collect standard website optimization data when you browse our storefront, including:
● IP address
● Device model and operating system type
● Browser type and system language settings
● Country or broad geographic location (derived from IP address for localized currency/tax mapping)
Optional Smart Connect & Bicycle Module Information (Only Applicable Upon User Activation)
If your product model includes an integrated Smart Connect Module, and only if you voluntarily choose to activate, register, and pair your device with the mobile application, the system may log:
● Bicycle ID and activation time
● Current battery capacity and charge state
● Signal strength metrics, battery voltage, and flow status
● Bicycle positioning data (utilized solely for active anti-theft tracking functions enabled by the user)
● Aggregated riding logs (including distance traveled, duration, and speeds) to display graphic trip insights inside your personal application dashboard.
Order & Membership Tracking
● Order Generation: We automatically generate internal order numbers, transaction currency mappings, and verified paid amounts during checkout processing.
● Membership Program: We collect and record customer loyalty parameters, including your User ID, associated email, activity titles, and approved or pending reward points.
3. Cookies and Similar Technologies
We utilize cookies and similar technologies (such as web beacons) to ensure core storefront functionality, analyze traffic patterns, and maintain your shopping cart contents.
You may refuse or disable browser cookies by adjusting your individual browser configuration settings. However, doing so may limit access to certain interactive segments of our website. Unless your browser is configured to reject cookies, our system will deploy necessary operational cookies when you access our storefront. For precise adjustments, please consult our dedicated Cookie Policy or interact with the Cookie Consent Banner deployed on our site.
II. Legal Basis for Processing Your Data (EU/UK Users)
We process personal data under one or more of the following compliant legal bases recognized under the GDPR:
● Performance of a Contract: Fulfilling product orders, completing delivery logic, and handling standard warranty claims.
● User Consent: Where you have granted explicit authorization (e.g., subscribing to promotional newsletters or pairing an optional IoT module).
● Legitimate Interests: Optimizing web security, analyzing aggregated traffic data to improve storefront layout, and defending against payment fraud.
● Legal Obligations: Satisfying corporate tax reporting, financial audits, or consumer safety compliance requirements.
III. How We Use Your Information
We utilize collected information strictly to:
● Fulfill, ship, and track your purchased products.
● Register, authenticate, and manage your storefront customer account.
● Provide responsive, multi-channel technical support and warranty services.
● Optimize website layout, software performance, and e-commerce functionalities.
● Prevent fraudulent checkout behaviors, detect security abuse, and secure our system architecture.
● Comply with prevailing corporate, legal, and consumer protection mandates.
● Send marketing or promotional communications (You may opt out of promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any email or by contacting us directly at eu.service@eazion.com).
IV. How We Share Information
1. With Third-Party Service Providers
We engage selected third-party enterprise operators to perform essential storefront services, including payment processors (e.g., Stripe, PayPal), automated fulfillment centers, and international shipping carriers ( e.g.,DPD, FedEx). These providers are strictly bound by contractual agreements to handle personal data solely for authorized operations, governed strictly by privacy standards equivalent to this policy.
2. Legal Compliance and Protection
We may disclose personal information to law enforcement or statutory government authorities if required to do so by law, or when we believe such disclosure is necessary to investigate potential fraud, address serious security vulnerabilities, or defend our legal claims.
3. Business Transfers
In the event of a corporate restructuring, merger, asset sale, or joint venture, customer database records may be transferred to the acquiring entity, subject to continued protection under this Privacy Policy.
V. Security and Data Retention
We implement industry-standard technical and organizational safeguards designed to secure your personal data against unauthorized access, loss, or alteration. However, no electronic storage or transmission system over the internet is completely impenetrable; thus, absolute security cannot be guaranteed.
We retain personal data only for as long as necessary to fulfill the operational purposes detailed in this policy, satisfy legal warranty frameworks, or comply with financial reporting laws. When data is no longer required, it is permanently deleted or irreversibly anonymized.
VI. Data Subject Rights for EU/UK Users
Under the General Data Protection Regulation (GDPR), users located within the EU/UK possess the following statutory rights regarding their personal data:
● The right to access and receive copies of your stored personal information.
● The right to rectify or correct inaccurate or incomplete data profiles.
● The right to erase your personal data ("Right to be Forgotten") under qualifying criteria.
● The right to restrict or object to specific data processing parameters.
● The right to data portability, allowing you to transfer your metadata to alternative platforms.
● The right to withdraw consent at any time for activities built on prior authorization.
● The right to lodge a formal complaint regarding our data handling with a relevant European Supervisory Authority.
To exercise any of these structural rights, please submit an inquiry to eu.service@eazion.com.
VII. Children’s Privacy
Our e-commerce offerings are designed exclusively for adult consumers. We do not knowingly market to or collect personal information from individuals under the age of 16. If we become aware that an individual under 16 has provided personal data without verified parental consent, we will take immediate measures to remove that information from our active databases.
VIII. International Data Transfers
To facilitate seamless worldwide logistics and cross-border payment operations, your information may be processed and stored in regions outside of the European Economic Area (EEA), including mainland China.
For EU and UK users, we ensure that all such cross-border transfers are protected by appropriate safeguards, specifically incorporating the Standard Contractual Clauses (SCCs) approved under Article 46 of the GDPR. We ensure that such transfers are protected by strict technical and organizational measures to guarantee a level of data protection equivalent to the GDPR. For any clarifications regarding these international transport architectures, please contact us at eu.service@eazion.com.
IX. Updates to This Privacy Policy
We may revise and update this Privacy Policy periodically to reflect shifts in international consumer privacy laws or modifications to our storefront operations. We encourage users to check this page regularly to stay informed. Material policy shifts will be highlighted on our homepage, or communicated via direct email notices where required by law.
X. Contact Us
If you have any questions, compliance comments, or data erasure requests regarding this Privacy Policy or our overall privacy execution, please contact our corporate compliance office:
● Operating Entity: HONG KONG YUNTONG ZHICHUANG TRADING LIMITED
● Registered Address: U2, 8/F, On Tin Centre, 1 Sheung Hei St, SPK, HK
● Corporate Phone Line: +1 844 416 0942
● Official Support Email: eu.service@eazion.com