Privacy Policy

Privacy Policy

Overview

This Privacy Policy describes how EAZION ("EAZION", "we", "our", or "us") and affiliated companies process your personal data in the context of providing our products and services. Please take a moment to familiarize yourself with our privacy practices.

The policy describes how we collect, store, use, and/or share personal data when you interact with us, for example, when you:

  • Visit our website

  • Place orders on our websites

  • Download and use our mobile iOS or Android application

  • Use our services and devices, including the activation of all functions related to IoT features

  • Communicate with us via email, SMS, online inquiry forms, or other means provided by EAZION.

This Privacy Policy excludes information collected via third-party websites, applications, or content (including advertising), as well as any data processing practices of third parties. For questions, please contact us at support@eazion.com.

I. How We Collect Personal Data

1. Information Provided by You

  • Account Information: To create an account, we require a name, email address, and phone number. You may optionally provide further information such as an avatar, nickname, region, date of birth, height, weight, and gender.

  • Order Information: We require certain information when users order products on our platforms, including recipient name, delivery address, recipient phone number, email address, ordered items, and billing address.

  • Payment Information: Payment details including payment method, card type and number (for card payments), Klarna account, or PayPal account.

  • Customer Support: When contacting support, we require basic info such as name, contact details, and order/service ID. We also process the content of the communication, including images or videos voluntarily provided.

2. Automatically Generated and Collected Information

  • Device Information: IP address, device model, app version, resolution, browser, operating system, system language, Google account (if applicable), country, and precise location data.

  • Bicycle Information: Bicycle ID and current battery capacity.

  • Smart Connect Module Information: IoT data including precise location of the bike, signal information, battery status, flow status, usage records, and activation time.

  • Riding Information: Details on distance, duration, speed, start/end times, frequency, health data, and achievements.

  • Logs: Operation, device, and riding information processed as logs.

  • Order/Payment Generation: Automatically generated order numbers, payment methods, amounts, and currencies.

  • Membership Program: User ID, activity titles, and points calculations.

3. Cookies and Similar Technologies

We use cookies and web beacons. You can refuse cookies via your browser settings, though this may limit access to certain areas of our website. For more info, see our Cookie Policy.

II. Legal Basis for Processing (EU/UK Users)

Purpose/Activity Type of Data Legal Basis
Account Registration Name, Contact, Credentials Performance of a contract
Account Customization Avatar, Nickname, Bio-data User consent
Membership Program ID, Points, Order info User consent
Product Orders Payment & Shipping info Performance of contract / Legitimate interest
Device Connection IP, Model, Location, Bike ID Performance of a contract
Smart Connect Module Location, Signal, Battery info Performance of a contract
Bicycle Operation Riding data, Calories, CO2 Performance of contract / Consent
Product Warranty Name, Order info, Bike ID Performance of a contract
Service Maintenance Usage logs, Crash reports Legitimate interest (Security/IT)
Product Development Feedback, Usage logs Legitimate interest / Consent
Communication Contact info, Message content Performance of contract / Consent

III. How We Use Your Data

We use your information to present our website/apps and provide products and services, specifically for:

  • Service Provision: Identification, bike setup, network connection, and individual settings.

  • Customer Support: Communication and processing reviews/feedback.

  • Log Reports: Error recording and crash analysis.

  • Business Improvement: Software updates, data analysis, and internal audits.

  • Network Security: Prevention of fraud and criminal activity.

  • Compliance: Enforcing legal regulations and industry standards.

  • Marketing: Sending promotions (subject to your right to opt-out).

IV. How We Share Information

  1. With Third-Party Providers: Selected providers supporting our services (subject to their own privacy policies).

  2. Compliance: Sharing with law enforcement or government bodies if legally required or necessary to prevent harm/fraud.

  3. Business Purposes: Sharing with subsidiaries and affiliates for business support or marketing.

  4. Transfers: In the event of a merger, sale, or insolvency, data may be transferred to a new owner under the terms of this policy.

V. Security and Data Retention

We use commercially reasonable means to protect personal data, though no electronic storage is 100% secure. We retain information as long as needed to provide services or comply with the law. When no longer required, data is deleted or anonymized.

VI. Data Subject Rights (EU/UK)

Under the GDPR, you have the following rights (contact: support@eazion.com):

  • Right of Access: Request confirmation and access to your data.

  • Right to Rectification: Correct inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your data.

  • Right to Restriction: Limit the processing of your data.

  • Right to Data Portability: Receive your data in a structured format.

  • Right to Object: Object to processing based on legitimate interests or direct marketing.

  • Automated Decision Making: Right not to be subject to purely automated decisions.

  • Right to Withdraw Consent: Withdraw consent at any time.

  • Right to Complain: File a complaint with a supervisory authority.

VII. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect data from children under 13. If we learn we have collected data from a child under 16 without parental consent, we will delete it.

VIII. International Data Transfer

Data may be processed in countries where we have offices (e.g., Mainland China). For EU/UK users, we use Standard Contractual Clauses (SCCs) according to Article 46 of the GDPR to ensure adequate protection.

IX. Updates to the Privacy Policy

We may update this policy periodically. Significant changes will require your consent. The date of the last revision is noted at the top of the page.

X. Contact

Questions? Contact us at support@eazion.com.