Return & Refund Policy

Pre-Purchase Notice

Before placing an order, please be sure to confirm the product details. If you have any questions, please feel free to contact our fast-response customer support. At the same time, please pay special attention to the compatibility between accessories and batteries and your bicycle.

I. Orders Not Yet Received - Cancellation and Return Rules

Before Shipping

If the order has not yet been shipped, you can cancel the order and get a full refund. Please note: If the logistics system shows "Not Picked Up" but a tracking number already exists, it is considered shipped. In this case, please handle it according to the "After Shipping Return Policy."

After Shipping

If the order is canceled or refused after it has been shipped, you need to bear the round-trip shipping costs (see the fee schedule for details), even if it is a "Free Shipping Order." Unfortunately, orders that have entered warehouse processing or have been dispatched cannot be intercepted or canceled. Thank you for your understanding.

Important Reminder

Electric bicycle packages: If you have not received your electric bicycle package, please contact us in time for assistance.

II. Orders Already Received - Return Rules

Important Notice Please retain the original packaging and packaging materials for at least 15 days after receiving the goods for possible maintenance or return use; otherwise, you may need to purchase packaging materials by yourself. If you have any questions, please contact before placing an order: eu.service@eazion.com

Unopened Products in Original Packaging

1. Return Window

  • Electric bicycles can be returned within 7 days from the date of receipt, but the product must be in brand-new condition and maintain the original unopened packaging. In addition, you also need to bear the round-trip shipping costs, and the logistics costs are based on the logistics bill.

Opened Products

1. Return Window and Conditions

  • Electric-assisted bicycles can be returned without reason within 7 days from the date of receipt, provided that there are no signs of use and it does not affect secondary sales. The return requires providing pictures of the entire bicycle, and the buyer needs to bear the round-trip shipping costs. If the returned bicycle has obvious signs of use and affects secondary sales, a 30% depreciation fee will be charged; if the return is due to the buyer's personal reasons (such as disliking it) and there are no abnormalities with the vehicle, a 20% depreciation fee will be charged. Requests for no-reason returns will no longer be accepted after the 7-day period.

  • If functional quality problems that cannot be solved occur within 15 days of receiving the electric-assisted bicycle (i.e., problems that cannot be solved by replacing parts), you can return the goods unconditionally, or negotiate with customer service to re-issue a new bicycle. Before re-issuing the product, the vehicle needs to be returned first. After the goods are returned to the warehouse, a technician will be arranged to inspect the bicycle. If the actual situation does not match the facts reported by the buyer, the buyer must bear the logistics costs and depreciation fees. The depreciation fee will be charged at 30% of the total product amount, and the logistics costs are based on the logistics bill. If the situation is true, we will immediately re-issue a new bicycle for you.

2. Return Fees

Under the following circumstances:

  • The product did not fully meet expectations (such as ignoring product details)

  • The buyer can return the goods, but must bear:

    • Round-trip shipping costs, the specific amount will be collected according to the logistics bill

    • The depreciation fee is charged at 30% of the total product amount

    • The above fees will be deducted from the refund

3. Orders Using Promo Codes - Refund Rules

Products purchased using promo codes:

  • Whether returning one or multiple products

  • The refund amount will be deducted by the full discount amount

4. Return Process

Important Notice All returns must contact customer service first: eu.service@eazion.com Returns that do not follow the process will not be refunded.

III. Step-by-Step Instructions

1. Submit Request

Contact eu.service@eazion.com to submit a return request

  • Need to provide: videos and pictures

  • Proof of packaging and product condition

2. Review

Review according to order information and product status

3. Get Return Label and Send Back

  • We will provide a return label (in some cases, you need to send it back by yourself)

  • Note: When returning goods, once the courier comes to the door, whether the pickup is successful or not, the return shipping fee will be charged; if you need to cancel the return, please inform us one working day in advance, and cancellation requires a label issuance fee.

4. Refund

  • After receiving and checking the returned goods

  • Complete the refund within 7 working days

  • Refunds are not supported during transportation

IV. Product Malfunctions and Defect Issues

1. Product is within the warranty period

  • The accessory costs and logistics costs of the product are borne by EAZION

2. Product is beyond the warranty period

  • The buyer needs to bear the accessory costs and logistics costs by themselves, but needs to provide us with corresponding pictures or videos, as well as the shipping tracking number.

  • Please note: Different accessories will have different costs, and logistics costs will also vary due to different shipping addresses.

V. Right of Final Interpretation

The after-sales terms apply only to EAZION brand products, and the right of final interpretation belongs to EAZION. If you have any questions, please contact eu.service@eazion.com.